Director Of Guest Service Jobs description
The responsibilities of a director of guest services include organizing, directing, and coordinating the work of front desk, bell, door, and concierge staff to maximize revenue and profit while attaining optimal guest satisfaction. The director of guest services is also responsible for responding to guests' requests and concerns and accommodating groups to ensure guests are satisfied and provide repeat business.
As a director of guest services, one must provide his or her team with the resources to ensure guests’ satisfaction and ensure that the entire front desk department operates within the scope of a budget and well-defined management practices. The director of guest services also has to maximize suite revenue and occupancy and create a positive team-oriented environment focused on guests.
Director of guest services jobs require three to five years of hotel experience along with supervisory experience. The director of guest services must be able to inspire front desk staff to reach high levels of performance. Excellent interpersonal, management, communication, and training skills are also essential for director of guest services jobs.
Search related to : Director Of Guest Service Jobs
|| JOB TITLE
|Oct 27, 15
Director of Guest Services
DIRECTOR OF GUEST SERVICES
Guest Experience Team
Full-time Position with Benefits
The Director of Guest Services is responsible for the planning, management, and implementation of the g....
|Sep 14, 15
Resorts - Director of Guest Service - The Fountains
.... Services is to manage the daily operations of the front desk, PBX, night audit, reservations, inventory management, bell staff, and their coordination with other departments of a 600 room resort.