$80,000 - $900,000 /Year
**MEMBERS ONLY**SIGN UP NOW***. has partnered with a major aviation company to source for their Manager of Charter Brokerage Position. This direct hire opportunity is responsible for developing the client's charter operator network with strategic focus on improving aircraft availability, client services adn trip cost-effectiveness. Manager will also be responsible for developing business opportunities with select Operators, negotiating contracts, ensuring Operator's meet the client's quality assurance standards and perform the highest level of customer service to the clients.
Duties will include:
Develop Client's Operator Network by recruiting, qualifying Auditing processes, and developing service standards.
Negotiate with operators to achieve competitive rates, secure aircraft availability on selected service days, resolve service and delivery defects favorable to client and company, develop service commitments and reduce positioning hours.
Develop and execute annual marketing plan to stimulate On Demand Charter sales, increase brand credibility, and support developmentof a lead tracking, follow-up and referral system using various forms of marketing communication efforts, for example, direct mail, sales promotions, advertising, telemarketing, electronic media, public relations, events/tradeshows, alliances.
Manage the formal evaluation (ROI) of all Charter Brokerage marketing initiatives to determine effectiveness of reaching existing and potential customers as well as appropriate course corrections.
Initiate and build relationships with existing and prospective on-demand charter clients (i.e., corporate travel departments, corporate aviation departments, specific ???vertical market segments??? and other high net worth groups or individuals) to generate sales opportunities, develop sales leads, further network contacts, and ensure highest level of customer service.
Research, develop and maintain strategic long and short-range sales plans to increase sales.
Perform managerial responsibilities, for assigned employees and area, for example, performance review and feedback, opportunities for professional development and growth, and personnel decisions concerning hire, fire, disciplinary issues, scheduling and salary adjustments.
Report performance metrics for team to Director.
Oversee the daily activities related to Customer impacted, service related events, including but not limited to determining cause of deviation, follow up and action plan for remediation of issues.
Resolve escalated Customer issues.
Oversee operator???s invoices reconciliation to ensure accurate invoicing.
Manage and report Customer feedback as necessary to the appropriate business units.
Work with department leaders to identify long-term solutions and create an environment for continued quality improvement, and efficiency.
Utilize the call monitoring system and daily event log review to identify any training, coaching, and process improvement initiatives.
Controls departmental expenses and drives cost savings through either identifying or complying with service/management initiatives.
Oversight responsibilities to include; trip planning, booking, flight following, billing, issue resolution, account management and customer relationship, and operator relations.
- 4 plus years of experience iin servicing high profile clientele in the hospitality industry or customer service environment
- 4 plus years of experience in air charter sales adn marketing
- minimum of 2 years of supervisory experience
- Working knowledge of FAA and Federal Aviation Regulations
- 1 to 3 years of experience in analysis, process improvement implementation
- Bachelor's Degree in Hospitality Management, Accounting, Business or related field
Please send your resume to [Click Here to Email Your Resumé]
to schedule an interview for this wonderful opportunity.
charter sales and marketing
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