Food and Beverage servers request or take orders from guests and serve food and beverages, check on guest satisfaction and handle the payment and complaints/concerns of customers
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Serve food courses and alcoholic beverages to guests
Answer questions on menu/alcoholic selections to guests
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in outlet assigned.
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Set tables according to service standards
Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guests and process payments
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Run food and bus tables when you find extra time
Anticipate and address guests` service needs
Speak with others using clear and professional language
Develop and maintain positive working relationships with others and support your team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors
Meets age to serve alcoholic beverages.
Has prior experience as a Restaurant or Banquet Food Server. Has knowledge of basic cocktails and wine varietals
Food handling certificate.
Fluency in English both verbal and non-verbal.
Provide legible communication.
Compute basic arithmetic.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.