Supervises assigned operational functions within the department consistent with the strategic plan and vision for the department, the division.
Supervises the delivery and measurement of guest service within assigned department consistent with the company’s core service standards and brand attributes.
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Supervises Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
Coordinates scheduling, staffing, payroll related issues and Human Resources related issues.
Authorizes checks cashed as dictated by current policy.
Monitors quality standards within the department, delegation of daily work, running all reports for the department.
Reviews department operation and recommends enhancements to improve effectiveness and efficiency.
Monitors compliance of Title 31, state, federal, company and departmental rules and regulations.
Performs other job related duties as assigned.
Familiarity with Title 31 and understanding of state, federal, gaming regulations.
Must have cash handling experience.
Effective decision-making and listening abilities with strong judgment skills.
Must possess the ability to observe, remember details and follow directions.
Excellent organizational skills to function reasonably under time constraints and within established deadlines, with attention to detail.
Establish and maintain an effective working relationship with employees.
Schedule employees to maximize efficiency.
Physical ability to lift.
Excellent customer services skills.
Ability to lead and mentor a team.
Interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High School diploma or equivalent.
Must have proficiency in Microsoft Word, Excel, and Microsoft Outlook.
Must be able to communicate effectively in English both in oral and written form.
At least 2 years previous experience in casino/gaming environment.
Previous experience working in a similar resort setting.
Website : http://www.mgmmirage.com