Based on Experience
Responsible for coordination of all group related business generated by the Group Sales Department. Act as major group contact from start to finish of each program to ensure complete guest satisfaction.
1. The Conference Services Manager is responsible for the servicing of all groups that utilize meeting space at the resort. 2. Act as a liaison between the sales and operations department of the hotel to ensure a successful event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel. 3. Responsible for obtaining all direct bill and credit approvals of groups arriving at the property. 4. Responsible for the review of all bills that are sent to the client. In reviewing bills, they should be accurate and timely in order to maximize return business. All banquets event orders need to be signed by client. Also responsible for sending final bill to client and to accounting. 5. Compile all Banquet Event Orders and group resumes for above groups as well as well as compiles all banquet checks for each group while at the hotel. 6. The Conference Services Manager will work with the Group sales coordinator to insure completion of room lists, rate checks, SMS charge routing and final billing 7. The Conference Services Manager will be responsible for the compilation of all cancellation/attrition charges of their groups. 8. Schedule group recreational activities; includes restaurant reservations, golf, rafting, jeep tours, fly fishing, ballooning, snowmobiling, lift tickets, ski lessons, and to schedule adequate transportation as needed to transport guests to activities and restaurants. 9. Check meetings and functions for timely and accurate execution; primary attendance would take place on first day’s events and major meal functions. 10. Work with the DOSM to generate a monthly forecast of meeting and catering revenues. 11. Assist client with all Food & Beverage requirements: up selling, recommendations, menu planning, explanation of menu items. 12. Coordinates all audiovisual requirements of the client and ensures that proper equipment is ordered. 13. Greet all clients as they arrive at the hotel to ensure that they have all required items. 14. Participate in weekly sales meetings and operations meetings to communicate the upcoming group’s needs.
Bachelor’s Degree in Hotel or Business Management, or equivalent experience required. English fluency required. Must have minimum two (2) years of experience in conference coordination in a hotel of comparable quality. Must be knowledgeable of operations in all other areas of the resort, but particularly in kitchen, front office, restaurants, and accounting. Must be computer literate.