Job Profile
Prepares and sells food and drink items to customers from a Food Service kitchen. Pulls and stocks supplies and ingredients. Cleans kitchen and eating areas. Processes sales, collects money, and dispenses food and drink items. Follows proper safety and sanitation procedures and standards. Provides prompt and courteous member service. DAILY RESPONSIBILITIES Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members Prepares hot food. Proofs, rolls, shapes, adds toppings or filling, and bakes items such as pizza, chicken bakes, and churros. Slices pizza and steams hot dogs and buns. Places whole pizza orders. Assembles and presents orders to customers. Follows department production and cash handling procedures and standards. Dispenses dessert and drink items such as frozen yogurt, lattes, and smoothies. Cleans and sanitizes service and refills dispensing machines. Maintains self-serve soda machine, condiment table, and eating area. Buses, cleans, and sanitizes tables. Sweeps and mops floors, and empties trash. Cleans and sanitizes the machines, work surfaces, floors, pans, utensils, and counters. Takes garbage to trash compactor and operates compactor. Follows safety and security procedures. Complies with health codes and food safety requirements such as sanitation, temperature, and product rotation requirements. Follows Sanitation Standard Operating Procedures (SSOP) guidelines as they refer to proper equipment cleaning and sanitation. Completes and complies with 11 Commandments of Quality Assurance, Food Safety certification, and safety training required by warehouse and Food Service Department. Pulls ingredients and supplies from warehouse. Stocks large volume ingredients. Takes ingredients to preparation area and refills dispensing machines. Follows proper Food Service and general safety and sanitation procedures and standards. Assists in other departments of the warehouse as necessary. Requirements POSITION REQUIREMENTS Competency Statement(s) Communication - Articulates information in a way that can be easily understood by employees, members, and suppliers. Actively listens to fellow employees, members, and managers. Member Service - Exhibits a professional demeanor toward others. Unselfishly serves others and assists members, employees, and suppliers in a prompt and effective manner while following company procedures. Ability to identify problems, find solutions, and make sound decisions that reflect Costco’s Code of Ethics. Self-Motivated - Well-organized and able to prioritize, multi-task, and adhere to deadlines while working efficiently and independently with minimal supervision. Accepts responsibility for his/her choices and decisions. Team Player - Cooperates well with a variety of personalities and individuals and participates in a professional manner to accomplish the business goal. Willingness to perform tasks assigned by supervisors and to assist others as needed. Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Willingness and ability to comply with new programs, methods, practices, and procedures. Record of Satisfactory Job Performance - Demonstrates satisfactory job performance as indicated on the most recent review through positive demonstration of Costco’s Success Behaviors, and by a file free from counseling notices related to job performance. Licenses and Certifications Level 1 Food Safety Certification and Food Handler’s Permit as required by local government (prior to beginning work in department); Hazardous Materials Training - Module 1 (within 30 days) ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS Education High School Diploma or GED Experience Food Service or comparable experience
