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Loss Prevention Agent

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Location
USA-NC-Charlotte
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Your Search Stops Here......egin a Rewarding Career with Omni Hotels and Resorts!
The Omni Charlotte Hotel is currently seeking professional, experienced Part Time Loss Prevention
Agent to serve as security agent and guest service liason.
Responsibilities Include:
*Performs security rounds of the hotel, including guest and associate areas.
*Visits all locations requiring special attention as required.
*Responds immediately to emergency situations and assigned Security requests.
*Ensures guest, associate and hotel safety and security at all times.
*Is courteous, tactful and helpful, but firm in enforcing hotel policies and procedures.
*Reports all activities during each shift, with oral and computer reports.
*Performs duties as assigned by the Security Supervisor and Rooms Managment Team.
*Creates and maintains the highest standards of Security at all times, being professional in attitude, appearance and application.
*Conducts bag checks on hotel associates as assigned by Security Management.
*Confiscates all unauthorized parcels and items and notifies Security Management.
*Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
*Effectively handles service recovery situations, ensuring guest satisfaction at all times.
*Actively engages with guests, creating wow moments at every opportunity
Requirements
Requirements Include:
*Previous customer/guest service experience; loss prevention experience strongly preferred. Hotel experience also preferred.
*Previous experience in high customer contact environment; with previous experience answering customer questions, handling customer concerns and sensitive situations.
*Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
*Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
*Excellent communication and presentation skills, including ability to complete shift and incident reports.
*Adequate computer skills to include Microsoft Office.
*The ability to stand and/or walk for long periods of time, indoors and out, and lift/push/pull up to 30 lbs.
*Must have an unexpired CPR certification.
*Be able to work a flexible schedule; including 1st, 2nd and 3rd shifts (overnight), weekends and holidays. This Part Time position will work 2-4 shifts per week to include weekend third shifts. Only those able to meet this schedule requirement should apply.
Loss Prevention Agent

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