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The Omni Charlotte Hotel is currently seeking professional, experienced Part Time Loss Prevention
Agent to serve as security agent and guest service liason.
*Performs security rounds of the hotel, including guest and associate areas.
*Visits all locations requiring special attention as required.
*Responds immediately to emergency situations and assigned Security requests.
*Ensures guest, associate and hotel safety and security at all times.
*Is courteous, tactful and helpful, but firm in enforcing hotel policies and procedures.
*Reports all activities during each shift, with oral and computer reports.
*Performs duties as assigned by the Security Supervisor and Rooms Managment Team.
*Creates and maintains the highest standards of Security at all times, being professional in attitude, appearance and application.
*Conducts bag checks on hotel associates as assigned by Security Management.
*Confiscates all unauthorized parcels and items and notifies Security Management.
*Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.
*Effectively handles service recovery situations, ensuring guest satisfaction at all times.
*Actively engages with guests, creating wow moments at every opportunity
*Previous customer/guest service experience; loss prevention experience strongly preferred. Hotel experience also preferred.
*Previous experience in high customer contact environment; with previous experience answering customer questions, handling customer concerns and sensitive situations.
*Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
*Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
*Excellent communication and presentation skills, including ability to complete shift and incident reports.
*Adequate computer skills to include Microsoft Office.
*The ability to stand and/or walk for long periods of time, indoors and out, and lift/push/pull up to 30 lbs.
*Must have an unexpired CPR certification.
*Be able to work a flexible schedule; including 1st, 2nd and 3rd shifts (overnight), weekends and holidays. This Part Time position will work 2-4 shifts per week to include weekend third shifts. Only those able to meet this schedule requirement should apply.
Loss Prevention Agent