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Job Title
Surveillance Operator
Job Profile
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)
Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some!
Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).
Observes and reports any and all gaming violations and/or thefts of L’auberge property.
Operates monitor room equipment, including basic computer functions; monitors slot equipment of SIS System to provide security for company assets and funds.
Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
Participates in court actions relating to gaming violations.
Learns and uses various card count systems.
Learns all games in use at L’auberge and all procedures and cheating indicators of such games.
Job Requirements:
Must be at least 21 years of age
Must be able to obtain and maintain a valid gaming license
Knowledge of different table games.
Effective mathematics and communication skills.
These skills are typically acquired through a high school education or equivalent and two years of surveillance experience or casino experience in security, table games, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.
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Location: USA-LA-Baton Rouge |
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Posted on
Apr 05,2013 |
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Company info
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