To provide all restaurant guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner, at all times.
ESSENTIAL JOB FUNCTIONS
Performs any necessary pre-shift sidework.
Reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes as well as the wine list, what wines compliment which food items, and why.
Checks with manager for assigned station. Ensures station is properly set up and cleaned, flatware and glassware is polished before service
Greets and ensures all guests are provided with water and bread and butter after being seated.
Takes guests’ cocktail and food orders, answering all menu questions, making helpful suggestions, up-selling and citing a favorite item.
Pleasantly interacts with guests during food and beverage ordering
Presents properly written food check to for delivery to the table. Ensures all positions and table numbers are numbered properly. Effectively communicates with kitchen to ensure prompt delivery of food orders.
Anticipates guests’ needs.
Practices “clean as you go” techniques of service, including refolding napkins and cleaning between courses, and keeping the station clean, neat, and supplied at all times.
Closes all guest checks in a timely manner, ensuring all checks are properly signed and printed.
Addresses all guest feedback with utmost confidence, grace and concern for the guest’s satisfaction
Completes assigned side work and resets tables for the next meal function.
Is a team player and interacts with all guests and fellow associates in a positive and friendly manner
Has prior experience as a Restaurant or Banquet Food Server. Has knowledge of basic cocktails and wine varietals
Food handling certificate.
Provide legible communication.
Compute basic arithmetic.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Destination Hotels & Resorts, Inc.
Website : http://www.destinationhotels.com
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's fifth largest independent management company with more than 6,500 employees, over 7,000 guest rooms, and more than $1.7 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring an owner's perspective to the hotel management business. Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which we successfully converted from major brand affiliations. Over the years, Destination Hotels & Resorts has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.