Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Las Vegas, NV
View more jobs in Nevada

Job Details

We're Sorry..

The job you clicked on has expired or has been removed and is no longer available. The original listing can be found at the bottom of the page for your reference.

New Search

Lead Guest Service Representative

This job is expired..
Location
USA-NV-Las Vegas

Profile

Summary: Supervises the activities of the front desk in a manner which will maximize guest service and staff productivity while minimizing cost. Assists the assistant hotel managers and hotel manager in the administration of the department.

Essential Functions:

• Monitors the operation of the front desk, tour and travel lobby and VIP areas to ensure efficiency and that the best possible service is provided to guests. Makes suggestions to management to improve operations as necessary.

• Assists in investigating and correcting shortages and errors

• Works with hotel managers in planning for hotel and casino promotions, special events and sales groups to ensure maximum utilization of room and block rates

• Investigates and resolves customer complaints and comments and follows up with involved associates and hotel managers to resolve the matter to the customer’s satisfaction

• Assists in maintaining established credit policies

• Assists hotel managers when agents cash-out, including counting and transporting banks to appropriate areas

• Performs the duties of a guest service representative as needed
JOB REQUIREMENTS:
Qualifications/Requirements:

• High school diploma

• One year previous hotel experience

• Strong written and verbal communication skills

Required Work Cards

• None

Physical Requirements

• Walking and standing (50% of the time)

• Ability to communicate via radios

• Vision (critical)

• Typically sit at a desk or table

• Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.

• Regularly drives motor vehicle

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
If you need reasonable accommodation to complete the on-line application, please ****.

Company info

Stratosphere
Phone : (702) 380-7777
Website : http://www.stratospherehotel.com/