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Job Title
Front Desk Supervisor
Job Profile
Oversees day-to-day operations at the Front Desk, Concierge Desk and Business Center.
They are responsible for normal Guest Service Agent activities as well as the responsibility of supervising the Guest Service Agents and Concierge Staff.
They are also responsible for assigned reports on group billing and guest feedback via Unifocus weekly. In the absence of the Guest Services Supervisor, the Front Desk Supervisor will manage the Bell and Transportation Staff.
*Ability to understand written and verbal instructions
*Ability to lift, push, pull a minimum of 30 pounds
*Ability to stand and/or walk for an extended period of time
*Ability to stoop, kneel, reach or perform repetitive foot and hand action
*Ability to bend at waist
*Ability to work days, nights, some overnight shifts, weekend, holidays
*High school diploma or GED
*1-3 years of supervisory experience in hospitality
*SMS host experience preferred
Responsibilities:
Coverage and execution of Front Desk duties, i.e. cash handling, guest registration, etc.
Resolution of guest issues and concerns for the entire resort
Supervising team members at the Front Desk, Concierge and Guest Services area
Scheduling and coaching team members
Assisting reservations and hotel operators as needed
Controlling inventory (maps, keys, theme park tickets, paper products)
Any other assigned duties or administrative tasks
Job URL
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Location: USA-VA-Williamsburg |
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Posted on
Feb 07,2013 |
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Company info
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