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Front Desk Associate-TownePlace Suites-Denver Tech Center

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Location
USA-CO-Englewood
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Profile

As a first choice among Denver Tech Center hotels, the Marriott TownePlace Suites Denver Tech Center provides exceptional short and extended stay suites in Denver south. Located in the Mile High city’s 2nd largest business hub, our Denver suite hotel is just 10 minutes from downtown and close to top corporations, businesses, and Denver attractions. With such a convenient location & apartment-style accommodations, the TownePlace Suites Denver Tech Center hotel is ideal for Denver corporate housing, long stays and business travel. Each of our extended stay hotel suites features a fully-equipped kitchen, flat screen TV, spacious living area, and well-lit work desk. High-speed wireless Internet is available throughout our hotel and we offer a free daily breakfast buffet. Take advantage of our full-service business center, hotel fitness center, and outdoor pool. Whether you’re here for business or for a relaxing Colorado vacation, enjoy an outstanding stay at the TownePlace Suites Denver Tech Center!
GENERAL PURPOSE
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
ESSENTIAL DUTIES/RESPONSIBILITIES
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
OTHER DUTIES/RESPONSIBILITIES
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
JOB QUALIFICATIONS
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.
High School diploma or equivalent
Sage Hospitality Resources
is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - To be recognized by our customers as the best in our business.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.

Company info

Sage Hospitality Resources, LLC
Website : http://www.sagehospitality.com

Company Profile
Sage Hospitality Resources is one of the leading hotel management and development companies in the United States. Recognized as an innovative leader in our industry, we specialize in the management and development of premium-branded and independent hotels. We create value for hotel owners and investors through outstanding product development and superb asset management. This powerful combination fuels our vision of being recognized by our customers as the best in the business.