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Assistant Manager, Front Office - InterContinental NY Times Square

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Location
USA-NY-New York City

Profile

Job Number:NEW002092 Do you see yourself as an Assistant Manager, Front Office? What's your passion? Whether youre into sports, shopping or karaoke, at IHG were interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And were looking for more people like this to join our friendly and professional team. The InterContinental New York Times Square is in the heart of the Broadway District and within walking distance to 40 theaters and the famous Times Square. The New York fashion, financial and commercial districts are nearby as well as spectacular sights, city landmarks and incredible shopping. The InterContinental New York Times Square, opened in July 2010 and designed by the global architecture firm Gensler, offers 607 luxurious and modern rooms, rising 34 stories above the dynamic Eighth Avenue development corridor. The Hotel features Todd English's Ca Va Restaurant and Lounge where one can experience a wonderful Brasserie menu in an active setting. JOB OVERVIEW: Oversee the hotel operations for the day or night shift to ensure guest service standards are met and that hotel assets are secured and protected. DUTIES AND RESPONSIBILITIES:Manage day or night operations of the hotel. Conduct periodic walk-through of each department. Tour public areas and grounds to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company rules and policies. Report serious issues to respective management for follow-up.Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.May also have oversight of the security function at night. Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and repeat business. Coordinate employee and guest evacuation/notification in the event of an emergency.Assist in educating employees on current safety issues to ensure compliance with all health and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Ensure procedures are followed for security of monies, credit and financial transactions, and guest security. Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.Document and record all incidents involving guests or employees, or other relevant events, on the appropriate reports, e.g., Manager on Duty Report. Report any injuries to Loss Prevention in accordance with policies and procedures.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Interact with outside contacts: Guests - to ensure their total satisfactionRegulatory agencies, law enforcement or local government authorities - regarding safety and compliance mattersOther contacts as needed (Professional organizations, community groups, local media)May serve as manager on duty as required.Perform other duties as assigned. ACCOUNTABILITY: Represents the hotel's management in judgment and decision making while typically in charge of hotel operations in the absence of General Manager and/or other management staff. Does not routinely perform front desk or night audit functions. Qualifications Qualifications and Requirements: Some college and three years guest service/hotel experience, or an equivalent combination of education and/or experience. Must have full knowledge of the guest service/night function and some supervisory training/experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following:Carrying or lifting items weighing up to 25 poundsFrequently standing up and moving about the hotelFrequently handling objects and equipmentFrequently bending, stooping, and kneeling Other:Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.Reading and writing abilities are utilized often when completing paperwork and shift reports, and giving and receiving instructions.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Problem solving, reasoning, motivating, organizational and training abilities are used often.Ability to travel to attend workshops, conferences, etc.May be required to work nights, weekends, and/or holidays. In return well give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, well give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer M/F/D/V

Company info

InterContinental Hotels Group
Website : http://www.ihgplc.com/

Company Profile
InterContinental Hotels Group PLC of the United Kingdom [LON:IHG, NYSE:IHG (ADRs)] is the world's largest hotel group by number of rooms. InterContinental Hotels Group owns, manages, leases or franchises, through various subsidiaries, over 3,650 hotels and 540,000 guest rooms in nearly 100 countries and territories around the