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Lobby Greeter

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Location
USA-TX-Houston

Profile

JOB OVERVIEW
Derek knows where all the best restaurants are.
Sir / Lady Derek is well versed in fashion
and
sports, has style and a quirky poise.
Lady/Sir Derek is bold, a bit daring and has a vibe that is his/her own.
This is the best friend with access to all that you wish you had!
The trendy boutique Hotel Derek is searching for an outgoing personality to engage guests as they arrive to the hotel and ensure they have the most memorable time by sharing an inside perspective on all things cool and current in Houston.
This fun and funky position will enjoy all the benefits offered at Hotel Derek.
To apply, visit destinationhotels.com/hotelderek/careers.com or submit a video demonstrating your ability to push the envelope and stand out among the crowd to ****.
The addition of a Lady Derek / Sir Derek is just one of many changes taking place at this fabulous Galleria hotel. The 312-room property at 2525 West Loop South at Westheimer currently is undergoing a multi-million dollar renovation of its guestrooms and suites, meeting and public spaces.
The transformation is expected to be completed in March.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work
Accommodate all guest requests expediently and courteously.
Follow up with designated hotel personnel to ensure completion of request.
Assist guests in locating and retrieving lost luggage.
Maintain complete knowledge of:
o
all hotel features/services, hours of operation.
o
all hotel restaurant food concepts, menu price range, dress code and ambiance.
o
all hotel room types, numbers/names, layout, appointments, amenities and locations.
o
all hotel room rates, special packages and promotions.
o
daily house count and expected arrivals/departures (particularly VIPs).
o
scheduled daily group activities, names and location of meeting/banquet rooms.
o
local events, attractions, holiday schedules.
Other duties as assigned.
Required Qualifications
Fluency in English both verbally and non-verbally.
Provide legible communication and directions.
Ability to:
handle cash and accurately perform payment transactions.
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
Must have extensive area knowledge .
Preferred Qualifications

Company info

Destination Hotels & Resorts, Inc.
Website : http://www.destinationhotels.com

Company Profile
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's fifth largest independent management company with more than 6,500 employees, over 7,000 guest rooms, and more than $1.7 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring an owner's perspective to the hotel management business. Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which we successfully converted from major brand affiliations. Over the years, Destination Hotels & Resorts has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.