SECURITY SHIFT SUPERVISOR
SECURITY SHIFT SUPERVISOR
Ameristar Casino Black Hawk
Black Hawk, CO
Guest Service Requirement
Our philosophy at Ameristar Casinos is to proudly deliver a quality customer experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly persona and a willingness to interact and provide fun, professional and friendly guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Ameristar team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team, at all times.
Safety is a core value at Ameristar Casinos. The ability to work safely and prevent personal injury is a key job requirement of every position. Each Team Member is also expected to be committed to the safety of fellow Team Members and our guests and demonstrate that commitment through daily actions.
Under direction, conducts investigations of any element or agent who violates the safety or security of our guests, team members, or company assets.
Duties and Responsibilities
Supervises, plans and schedules security activities for the Security supervisors as directed by management.
Conducts follow-up investigations on reports as directed.
Investigates team member fraud against the property, i.e., theft of cash, equipment, food, property, unauthorized comps, etc.
Investigates team member fraud against the guest, i.e., thefts, short changes, etc.
Investigates false accident reports.
Maintains a working relationship with the investigation units of the local law enforcement agencies for criminal history checks, DMV checks, etc.?
Conducts sensitive investigations at the instruction of the Director of Security, Director of Internal Audit, or Vice President and General Manager. (or as requested)
May act as a Relief Security Supervisor, as needed with the same supervisory duties and responsibilities.
Must be able to stand for up to 8 hours
Required Knowledge and Skills
Strong problem solving, mediation, coaching, and consulting skills.
Strong written and verbal communication skills.
Knowledgeable of applicable federal, state, and local laws as they pertain to gaming.
Fully competent in Microsoft Office.
Required Natural Behaviors
Ability to sustain a high level of confidentiality and professionalism.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Highly organized and detail-oriented
Required Education and Work Experience
Must be at least 21 years of age.
Minimum of four (4) years experience in casino security or the law enforcement field.
At least one (1) year experience in supervision.
Demonstrate the ability to plan, organize work, and to train Security Officers in the performance of their duties.
Must hold a valid Colorado drivers license.
Location: USA-CO-Black Hawk