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Assistant Restaurant Manager

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The Assistant Food & Beverage Manager is responsible for providing assistance to the Food & Beverage Manager. S/he will assist with overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals.
Maintains a commitment to customer service and guest satisfaction
Leads and supervises the outlets team
Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
Enforces high standards of hygiene and sanitation within the outlets
Tracks payroll and revenue daily
Assists with establishing par levels for supplies and equipment
Supervises the performance, attendance, attitudes, appearance and conduct of service team
Manages timely completion of performance appraisals of service team
Assists in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance
Develops and implements controls for expense management
Helps to implement strategies to continually improve revenues
Assists with the development, training and inspiration of outlets staff for promotion
Assists with the design and implementation of training programs
Empowers team to exceed service standards
Instills a calm, organized approach in all stressful situations
Works with HR to recruit and hire staff
Helps to monitor time punches in Timesaver, ensuring accurate payroll for all associates
Completes all proper new hire and termination paperwork
Assists with ordering all necessary office supplies and ensures proper stocking levels
Maintains a safe and pleasant work environment
Ensures cleanliness of outlets’ storage rooms
Promotes high associate morale
Recommends discipline and/or termination when appropriate of team members
Takes a proactive approach to coaching and counseling
Conducts staff meetings as necessary
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Maintains a strong knowledge of hospitality trends, especially food & beverage
Provides general resort information for guests
Utilizes labor management tools to schedule and control labor costs
Offers warm and sincere welcome/farewell for all guests of company use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the outlets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Remains alert, courteous and helpful to the guests and colleagues at all time
Performs other related duties as assigned
Required Qualifications
· High school diploma or equivalent required
· · At least three years supervisory food and beverage experience required
· Prior Four or Five Diamond experience preferred
· Must be a United States citizen or possess a valid work permit
· Must have valid driver’s license and meet company driving standards
· Must be able to read, write and speak English
· Must possess valid Serve safe/Food Handler’s card
· Must have excellent leadership skills
· Must be a positive example for staff
· Must be able to work well under pressure
· Must be able to accurately follow instructions, both verbally and written
· Must be highly detailed orientated
· Must have excellent computer skills
· Must have strong working knowledge of Microsoft Office programs
· Must be able to work in a fast paced environment
· Must have excellent listening skills
· Must possesses excellent communication skills
· Must be professional in appearance and demeanor
· Must always ensure a teamwork environment
· Ability to work a flexible schedule that may include evenings, weekends and holidays
· Must have the ability to deal effectively and interact well with the guests and associates
· Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
· Must have a passion for creating an exceptional experience for all guests
· Must be able to stand and walk throughout the shift
- Must be able to work week ends, nights and Holidays
Preferred Qualifications

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