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Restaurant Host

This job is expired..
Location
USA-TX-Houston
3 hit(s)  

Profile

JOB OVERVIEW
The restaurant hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess.
ESSENTIAL JOB FUNCTIONS
Greet guests at the door and escort/direct them to a table
Set tables according to service standards
Introduce the guests server as they sit down
Communicate with the kitchen regarding guests counts and length of wait for tables
Always smile and greet guests with a warm welcome
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas and hostess stand throughout the day
Make silver ware roll ups throughout the shift
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Run food and bus tables when you find extra time
Anticipate and address guests` service needs
Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors
Adhere to departmental policies and procedures
Know what sustainable initiatives the property is currently taking to adhere to the environment
Effectively communicate with peers, management, line and front of the house employees
Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
Be courteous to all guests and coworkers
Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Required Qualifications
High School diploma preferred
Energetic, enthusiastic and motivational individual
Must be able to speak, comprehend, and read English
Must have strong communication skills
Ability to implement and uphold service standards
Ability to interact with all associates and guests of the resort
Ability to work well in stressful, high-pressure situations
Must be able to stand or walk for long periods of time
Preferred Qualifications

Company info

Destination Hotels & Resorts, Inc.
Website : http://www.destinationhotels.com

Company Profile
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's fifth largest independent management company with more than 6,500 employees, over 7,000 guest rooms, and more than $1.7 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring an owner's perspective to the hotel management business. Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which we successfully converted from major brand affiliations. Over the years, Destination Hotels & Resorts has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.