Position Title: Concierge/Tenant Services
FLSA Status: Non Exempt
Inter-department Job Title:
Reports To: Business Manager/Assistant Business Manager
Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.
The position of Concierge requires a broad knowledge of the Community and the surrounding area as well as providing excellent customer service to our residents and to all future residents. The position requires that we provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors.
Building strong relationships with current and future members of the apartment community. Make every effort to learn the names of the Residents as quickly as possible.
Marketing the property
Maintaining positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assisting with on and off site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Always being connected to the most up-to-date information about the community and local resources
Working as part of the site team to ensure that each event is a sociable and pleasurable environment
Answering the concierge phone line. Specific duties include but are not limited to welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, update communication log on active building, etc.
Ensuring that the Community Amenities area has proper inventory
Resource reference to travel, dining, and entertainment
Proactive communication with Management for issues or concerns
Review the Activity Log, and be ready to begin work at the commencement of the shift
Assist residents by opening the front doors, pushing the elevator call buttons if needed, helping them with their packages and luggage, assisting them into the building, etc. Offer to call taxis, make arrangements for package pick-up and delivery, and help with entertainment plans
Maintain an appropriate level of confidentiality in regards to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assigned
Education and/or Experience
Minimum requirements: High school diploma and experience in customer service
Preferred requirements: 1-3 years in an upscale customer service/concierge setting. Knowledge of neighborhood and community
The Concierge should exemplify a service attitude. Impartiality and a professional demeanor in day to day interaction with others should be observed. They are to lead by example, consistently conveying a positive attitude, passion, and pride in their work. They must approach all interactions with tenants, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner.
Personal initiative, resourcefulness, and an impartial interest in the welfare of the residents, tenants, and premises are required attributes.
Must be able to speak, write and communicate successfully in English; must maintain professional appearance and comply with prescribed dress code policy.
Ability to sit for extended periods of time, Moderate standing, reaching, walking, stooping, and lifting and Ability to lift and/or move up to 20 pounds.
Ability to compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Ability to tolerate stressful situations and ability to work under minimal supervision.
Standard work environment
Location: USA-CA-San Jose