Sales and Guest Services Associate, Pinkham Notch, New Hampshire
Working in the Reservations Department at the Pinkham Notch Visitor Center
, the Guest Services Associate's primary responsibility is to fulfill the needs of AMC's guests and potential visitors to our programs and destinations in a courteous and professional manner. This includes all aspects of processing and communicating phone, on-line, and in-person reservations for AMC huts, lodges, camps, programs, hiker shuttle and memberships; providing accurate and comprehensive trip and safety advice; performing Joe Dodge Lodge check-in duties; and assuring that our clients receive outstanding customer service. This is a year-round, nonexempt, hourly position with excellent benefits, reporting to the Reservation Supervisor.
Positive & proactive attitude regarding AMC mission, destinations, and programs is required.
Customer service and/or sales experience is required.
Computer literacy, proficiency in MS Word and Excel, and effective typing skills are required.
Excellent communications skills required.
Ability to multi-task required.
Commitment to being a team player within a detail-oriented, fast-paced environment is required.
Scheduling flexibility to work weekends, evenings, and holidays is required.
High school diploma or GED is required.
Knowledge of White Mountain National Forest area is required.
Experience in an office environment is recommended.
The **MEMBERS ONLY**SIGN UP NOW***. has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name in their state of primary residence.
Please send cover letter, resume, compensation history, and three professional references to: ****
. No phone calls please.
The AMC offers a great benefits package! Here is a partial list that highlights some benefits offered for our regular full-time employees. Benefits may vary based on position.
Group Health Plan, 75 percent employer paid.
Group Life Insurance, 100 percent employer paid.
Long-Term Disability Insurance, 100 percent employer paid.
Vacation, three weeks accrued each year.
Holidays, 13 paid holidays/year.
Use of AMC Facilities, free and discounted rates.
Free AMC membership.
The **MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer and welcomes diversity in the workplace.
Appalachian Mountain Club
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