Responsible for monitoring fitness facilities ensuring positive and friendly customer relations. Design individualized training programs for clients, monitor client training sessions and maintain records of client’s progress.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of property management system and manual procedures.
Maintain knowledge of hours of operations, memberships, reservations, rentals, fees, products and merchandise.
Set up and organize work station with designated supplies, forms and resource materials; report shortages to supervisor.
Be familiar with all hotel packages, promotions, prices and rates.
Perform opening procedures.
Schedule client appointments.
Verify medical releases from clients with applicable medical conditions.
Set and maintain water stations.
Sell and maintain newspapers.
Log and file no-shows.
Perform fitness screenings.
Design training programs for clients.
Conduct training sessions for clients.
Maintain records of exercises performed at each session.
Handle teen workout sessions.
Enter locker room, wait for guest response.
Assist guest with Fitness Center equipment.
Monitor guest safety.
Maintain towel/linen supply, locker rooms, steam room/sauna, massage room, racquet courts, fitness center and pool area.
Maintain Fitness Center equipment.
Perform assigned weekly detailed cleaning.
Maintain and replenish soap dispensers and paper supplies.
Process telephone orders.
Collect payments for training sessions.
Display and stock merchandise.
Remove damaged/soiled merchandise.
Perform closing procedures.
Complete end of shift checklist.
Maintain required certifications/credentials.
REQUIRED JOB QUALIFICATIONS:
High school graduate.
Personal Trainer Certification.
First Aid certified.
Provide legible communication and directions.
Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
Perform job functions with attention to detail, speed and accuracy.
Prioritize, organize and follow up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Destination Hotels & Resorts, Inc.
Website : http://www.destinationhotels.com
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's fifth largest independent management company with more than 6,500 employees, over 7,000 guest rooms, and more than $1.7 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring an owner's perspective to the hotel management business. Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which we successfully converted from major brand affiliations. Over the years, Destination Hotels & Resorts has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.