The Director of Housekeeping is responsible for the successful operation and administration of all housekeeping and laundry (if applicable) departments. The Director of Housekeeping must ensure that the department is continually balanced while focusing on providing an exceptional housekeeping experience to every guest and maximizing department profitability at the same time.
Must be able to supervise, motivate and mentor team members.
Must be very detail oriented.
Manage, control and operate within the budget for maximum performance.
Maintain the utmost sales appeal of all guest rooms and public space.
Insure proper inventory of all linens needed for guestrooms.
Insure proper inventories of all guest supplies, cleaning supplies, laundry supplies and equipment.
Properly schedule associates to provide coverage per forecasts.
Train all housekeeping aides and Laundry attendants to their functions.
Inspect rooms and public space on a daily basis.
Insure proper operation of the lost and found process returning items to guests as soon as possible.
Schedule and maintain an efficient general clean program.
Maintain a safe environment for all associates and guests.
Education & Experience:Must have at least 5 years experience in Housekeeping Management experience in a hotel MUST BE ABLE TO: Must be able to read and write and communicate with all guests and associates. Must demonstrate effective written and verbal communication skills exercising patience, tact and diplomacy. Must be able to perform basic mathematical functions with strong computer skills. PHYSICAL DEMANDS: WORK ENVIRONMENT: NOTE: This job description has been designed to indicate the general nature and level of work performed by associates within this job. It is not to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of the designated associate. The hotel operates 7 days a week, 24 hours a day. Must be aware at times that it may be necessary to work any shift that business demands.
Crestline Hotels & Resorts
Email : firstname.lastname@example.org
Website : http://www.crestlinehotels.com/