Front Office Manager
FRONT OFFICE MANAGER
AT MILENORTH HOTEL
MileNorth Hotel is seeking an energetic and
motivated Front Office Manager.
The ideal candidate is someone who is entrepreneurial, forward-thinking, innovative and creative.
ABOUT MILENORTH HOTEL
MileNorth is a sophisticated urban hotel that makes every guest feel at home.
Located just steps away from the famous shopping district of The Magnificent Mile, our 213 contemporary
rooms and suites
offer plenty of room to relax and enjoy all the Chicago has to offer.
Featuring over 3000 feet of meeting space, the hotel is the perfect spot for meetings and gatherings alike.
Our restaurant, Ferris & Jack is a fresh, new restaurant concept in the Chicago hotel scene.
Lovingly known by the locals as F&J, this restaurant provides freshly inspired regional cuisine in an inclusive and interactive environment.
Head to the 29
C-View Rooftop- a local hot spot for craft cocktails and opulent small plates.
sit back, relax, and enjoy the incredible views of the Chicago skyline.
Oversee the functions of the Front Office and Front Office staff while providing a personal and courteous check in and check out for the guest. Must be aware of the scheduled functions of the hotel, all emergency procedures and policies to assist the guests in all situations.
WHO WILL EXCEL IN THIS POSITION?
People who love to share their experience and skills with those around them; who genuinely care about others and support their staff in creating authentic interactions with guests.
Bright and engaging people who are passionate about making connections.
Those who will go to great lengths to ensure that service deliverables are met and never have the attitude, “it’s not my job.”
Those who are tired of “cookie cutter” hotel experiences, and those who want the benefits that come with an entrepreneurial culture.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Resolve guest complaints, ensuring guest satisfaction.
Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such.
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations.
Monitor revenues derived from telephone, garage and sundries. Track actuals against budget.
Monitor expenses (telephone, cost of sales, supplies, T/A commissions and labor). Track actuals against budget.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
Coordinate breaks for staff.
Assign work duties to staff.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
Previous hospitality experience
Previous experience with Windows, Office, and SMS or similar property management system.
Must be able to handle multiple tasks in a fast paced environment.
Ability to sustain composure at all times and remain calm during difficult situations.
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.
Must be able to work, varied shifts and flexible schedules