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Bell Person - CoCo Key Hotel - Boston SOON TO BE DOUBLETREE by HILTON

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Boston, MA
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By placing the hanger on your door, you will be declining guest room cleaning for the day. This will help reduce the hotels’ energy and water usage.
Bell Person - CoCo Key Hotel - Boston SOON TO BE DOUBLETREE by HILTON
CoCo Key Hotel & Water Resort - Boston (soon to be a DoubleTree by Hilton Boston North Shore) is conveniently located just five miles from historic Salem, 19 miles north of downtown Boston and picturesque drive from many popular attractions in New England; we are an ideal choice for both business and leisure travelers. Our 366 guest rooms and suites are well-appointed and spacious. Savor fresh American cuisine at the TradeWinds Restaurant, a casual elegant dining experience. TradeWinds Library has a warm and inviting atmosphere with two seating areas and a fireplace, our inviting bar serves up your favorite beverages. On top of our restaurant and bar service, we offer delicious coffee, pastries and desserts in our hotel lobby CoCo Key Market. CoCo Key Water Resort, 65,000 square feet ultimate indoor water park amenity, features the Key Quest Arcade and Wet Rooster Bar. You can visit CoCo Key for the day, overnight or schedule a birthday party or event! Visit the CoCo Key site to find out all the deals and thrills to be had at Massachusetts' greatest indoor water park - ****

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.


Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.

Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.

Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries.

Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.

Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.

Maintains a friendly, cheerful and courteous demeanor at all times.

Points out to each guest the fire exits, usage of TV and A/C and provides ice.

Delivers newspapers nightly to all occupied rooms (11:00pm -7:00am shift). Monday through Friday.

Maintains and acts as security at all times by: Carrying radio after maintenance is gone; Walking through the floors at least three times (11:00pm-7:00am shift); Making sure the gate in the driveway and garage is down at 11pm and back open at 6am; Locking the lobby doors at 11pm and communicating with the night auditor as to when to open until 7am; Staying at your post at all times during your shift. Locking the pool area at 11pm and re-opening at 7am.

Performs other duties as assigned, requested or deemed necessary by management.

Cleans lobby areas, courtyard and entrances and maintains ****

Company info

Sage Hospitality Resources, LLC
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Company Profile
Sage Hospitality Resources is one of the leading hotel management and development companies in the United States. Recognized as an innovative leader in our industry, we specialize in the management and development of premium-branded and independent hotels. We create value for hotel owners and investors through outstanding product development and superb asset management. This powerful combination fuels our vision of being recognized by our customers as the best in the business.