DoubleTree by Hilton, the newest addition to Boston’s North Shore, conveniently located amongst many popular area attractions making this an ideal destination for families, business and leisure travelers. Our location features 340 guest rooms, over 30,000 square feet of meeting and events space, and the greatest Water Park in Massachusetts – CoCo Key Water Resort. DoubleTree by Hilton – Boston North Shore employs over 200 Full and Part -Time Associates. To join our fantastic and dynamic team, please complete an on-line application by login to ****GENERAL PURPOSE
Under general supervision, provides prompt and courteous food and beverage service to guests of the water resort.
Greets and takes food and beverage orders from water resort guests while accommodating specials needs/requests, and adheres or exceeds service standards as established by food and beverage SOP.
Memorizes menu items and daily specials in order to answer questions and make recommendations to guests.
Controls allocated guest’s checks by following established check-use procedures and legibly documenting all required information as the guest’s order is taken and processed.
Receives proper payment from guest and ensures accuracy of guest’s check and method of payment in order to safeguard customer and company.
Attends all pre-meal and departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility.
Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide customer service.
Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
Maintains cleanliness standards in food and beverage service areas in order to have a clean, presentable, attractive facility and to satisfy state and local health board requirements.
Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Provides assistance to other water resort outlets and hotel departments to contribute to the best overall performance of the water resort and hotel.
Regular attendance in conformance with the standards, which may be established by Sage Hospitality from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including separation of employment.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Attend regularly scheduled staff meetings and training programs as required.
Upon employment, all associates are required to fully comply with Sage Hospitality’s rules and regulations for the safe and efficient operation of the hotel facilities. Associates who violate rules and regulations will be subject to disciplinary actions up to and including separation of employment.
SUPERVISORY DUTIES - None
Must have basic knowledge of customer service principles and the water resort food and beverage outlets.
Must know standard cash-handling procedures
Must be fluent in oral and written English.
Must be able to use tact and understanding when handling a variety of customer service issues involving guests of all ages, including stressful and highly emotional situations.
Must be organized and able to pay attention to sound and sight details in a crowded and noisy situations, particularly when handling multiple tasks.
Must have the ability to perform multiple tasks at one time, must be able to follow verbal and written instructions and be able to communicate both verbally and in writing.
Ability to lift, push, pull and carry tables, chairs, and trays 20-40 lbs
Bending – Bend to pick up dropped items as needed. Bend to assist in food service and getting supplies.
Mobility – 95% of shift covering all areas of water resort outlets
Continuous stationary standing 70%
Climbing stairs - minimal
No driving required
Education/Formal Training - None
Previous experience in similar position of 3 months or longer.
Operation of F&B POS system, basic restaurant equipment including but not limited to coffee machines, ice machines toasters and beverage dispensers.
Inside 95% of workday. Indoor Water Resort environment includes higher than average indoor temperatures and humidity. The noise level in the work environment is usually moderate to noisy.
Sage Hospitality Resources
is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - To be recognized by our customers as the best in our business.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.