PLAYERS CLUB REPRESENTATIVE
Job Title: PLAYERS CLUB REPRESENTATIVE
City: Saint Louis
Work Schedule: varies
Job Type: Part Time - Regular
Average Hours per Week: 24
The incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for determining customer admission and for monitoring room flow, and ensuring guests feel welcome and comfortable. The incumbent is also responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.
Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone. Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation. Ability to communicate effectively with customers and all levels of employees. Ability to observe and direct actions of subordinates. Ability to effectively and efficiently move around all work areas. Excellent customer service skills. Demonstrated ability to make immediate decisions in order to determine Player's Club qualifications and admission. Understanding of property and department policies and procedures. Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value. These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program(s).