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Job Details

General Manager at luxury treehouse resort

Company name
Bolt Farm Treehouse

Location
Chattanooga, TN, United States

Employment Type
Full-Time

Industry
Hospitality

Posted on
Nov 27, 2022

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Profile

Bolt Farm Treehouse is seeking a polished General Manager to run our luxury nature retreat in the Chattanooga, TN area. Your role as General Manager is to be an inspiring leader, to ensure guest satisfaction, operational excellence & maximum profitability of the location placed into your care. In this role, you are responsible for the P&L performance of this property, raising and maintaining 5-star luxury standards, and converting guests into members (guests for life) by providing a red-carpet environment from arrival to departure.

This is a rare opportunity for someone who has experience in luxury hospitality, an affinity for the great outdoors, and an innate desire to create 5-star experiences for each of our guests.

This job requires strong ability in sales (rebookings), P&L, business management, and being the luxury standard bearer. Strong leadership and control of the work process from beginning to end is necessary. The job centers around caring for guests, maintaining and raising the bar of excellence, and the ability to generate revenue through on-site rebookings and upsells. A high level of expertise is expected and the ability to spot and correct errors are important. You are responsible for creating a red-carpet environment from arrival to departure.

 

Perks & Benefits:

  • On-site housing available

  • Flexible Time Off

  • Health Insurance Allowance

  • Self-care allowance

  • Discounted and free stays at Bolt Farm Treehouse

  • Personal and professional development programs


 

What You'll Be Doing:

  • Exercising a savvy financial approach with a focus on revenue generation, cost containment, and productivity improvement.

  • Directly communicating with the guests from the day of arrival through checkout to provide a top-tier customer service experience

  • Inputting all learned guest details into the company’s CRM

  • Increasing revenue year over year via pricing strategy, repeat bookings, and upsells

  • Refining, creating and managing systems to optimize efficiency and profitability for this location

  • Maintaining & elevating the esteem of the Bolt Farm Treehouse brand through obtaining 5-star reviews and related awards

  • Successfully resolving complaints, disputes, and grievances from guests, employees, vendors, neighbors, and leaders/members of the community

  • Collaborative Partnering with the supporting manager on operational success

  • Coaching, leading, encouraging, and training the supporting staff

  • Creation or refinement of SOPs (Standard Operating Procedures) and systems related to your role. 

 

Requirements:

  • At least 3 years experience in luxury hospitality.
  • Excellent communication skills, both verbal and written

  • Strong sales experience (rebookings and upsells)

  • Self-motivated, well organized, able to motivate others, results-driven leader with exceptional ability to meet and exceed deadlines and goals.

  • Property Staff Management (including performance coaching)

  • Must possess advanced computer skills (including Google Suite, Asana, Slack)

  • Ability to provide Concierge Service (on-site and off-site amenities)

  • P&L management (you will be supported by the Financial Controller)

Company info

Bolt Farm Treehouse

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