Provo, UT, United States
Mar 15, 2023
Jun 28, 2023
Work cooperatively with the Banquet Team (including but not limited to Conference Services, Culinary, Housemen, Servers, Supervisors, and Managers) to create a memorable experience for guests by exhibiting remarkable personal skills and providing exceptional service in a professional environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Warmly greet each guest.
Service Guests per contract and/or Banquet Event Order.
Ensure consistent floor presence to observe and communicate with guests.
Engage guests professionally to enhance their experience.
Provide excellent guest service.
Fulfill guest needs promptly and with a sense of urgency.
Execute tasks and duties assigned by Supervisor, Manager, or established shift protocols.
Ensure cleanliness of room before, during, and after service.
Set buffets and maintain buffet during service.
Observe guests, respond to any additional requests, and ensure table maintenance throughout service.
Clear and reset tables and buffets.
Ladle soup, portion pies and desserts, brew coffee and iced tea, serve drinks, and perform other services as determined by the Banquet Event Order or guest needs.
Clean kitchen areas: sweep, mop, wash and put away dishes, clean coffee machines, urns and fridges.
Recycle glass, aluminum, and plastic in accordance with environmental commitment.
Ensure guests have recycling opportunity in event space.
Remove trash from venue and place in dumpster.
Assist Houseman in room set up, food tables, and decorations, as well as breakdowns in relation to guest contract.
Stock inventory in service areas - teas, coffees, sodas, sugar, linens, paper products, and any other related services.
Observe and uphold sanitation guidelines.
Maintain knowledge and compliance of Utah liquor laws when servicing guests, labeling, and storing alcohol.
Set and run bar in compliance with DABC rules and Sundance Standards.
Follow safety guidelines for vehicle operation.
Maintain cleanliness of Banquet vehicles.
Employee will lift crates, chafers, furniture, AV equipment, decorations, cases of sodas or drinks, linen bags, wine boxes, etc.
Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad-based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be an ambassador of Sundance inside and outside of work.
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wildlife habitats, car-pool with colleagues and coworkers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tan or khaki pants, no cargo pants or capris
Uniform shirts provided by manager.
Black aprons to be worn while on the floor in front of guests.
Black leather shoes required; sneakers are prohibited while clocked in.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
Point of sale system proficiency. Able to use 2-way radios for communication to other staff.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
Must have or obtain a current food handler, and alcohol service permit within 30 days of employment.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and reach with hands and arms, use hands to finger, handle, or feel, talk or hear and taste or smell. The employee is frequently required to climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently exposed to wet and /or humid conditions. The employee is occasionally exposed to moving mechanical parts, high, precarious places, toxic caustic chemicals, outside weather conditions, extreme cold and extreme heat. The noise level in the work environment is usually moderate and occasionally loud. Employee will transport inventory to and from buildings and surrounding areas in relation to guest contract.
Must be 21 years of age or older
Sundance Mountain Resort
Website : http://www.sundanceresort.com/