Executive Housekeeper - Hampton Inn and Suites Puerto Rico

Profile

TheHampton Inn & Suites in San Juan - Puerto Rico (https://www.hilton.com/en/hotels/sjuhhhx-hampton-suites-san-juan/?SEO\_id=BING-AMER-HX-SJUHHHX&y\_source=1\_MTIxNjk1OTUtNDgzLWxvY2F0aW9uLndlYnNpdGU=)is looking for an Executive Housekeeper to drive the Housekeeping team in exceeding the guest experience at our Hilton managed property in paradise!

As an Executive Housekeeper , your role is pivotal in maintaining the cleanliness and product quality of the hotel, while ensuring exceptional guest service and financial profitability.

Leadership and Team Management:

•Lead by example, fostering a positive and energetic work environment for your housekeeping team.

•Inspire and motivate your team to consistently provide outstanding service and exceed guest expectations.

•Establish clear performance goals, provide regular feedback, and recognize exceptional performance.

•Conduct regular training sessions to enhance skills and keep your team updated on industry trends and best practices.

Cleaning and Quality Standards:

•Develop and enforce rigorous cleaning and maintenance standards to ensure consistent cleanliness throughout the hotel.

•Implement regular inspections and quality assurance programs to maintain high product quality and guest satisfaction.

•Establish and update standard operating procedures (SOPs) for all housekeeping tasks, including room cleaning, laundry, public areas, and back-of-house operations.

Inventory and Resource Management:

•Efficiently manage resources, such as cleaning supplies, linens, and equipment, to minimize waste and control costs.

•Maintain accurate inventory records and implement effective systems for stock replenishment and control.

•Identify opportunities for cost savings and efficiency improvements without compromising service quality.

Training and Development:

•Develop a comprehensive training program for housekeeping staff, covering technical skills, customer service, and professional development.

•Stay updated on industry trends and best practices, and provide ongoing training to enhance the skills and knowledge of your team.

•Encourage cross-training and provide opportunities for career growth and advancement within the department.

Sustainability and Environmental Initiatives:

•Implement sustainable practices in housekeeping operations, such as using eco-friendly cleaning products and promoting water and energy conservation.

•Collaborate with other departments to develop and execute environmental initiatives throughout the hotel.

•Educate staff and guests on the importance of sustainability and encourage their participation in eco-friendly practices.

Communication and Collaboration:

•Foster effective communication channels with other departments, especially front office and maintenance, to ensure smooth operations and timely resolution of guest issues.

•Collaborate with the sales and marketing team to highlight the hotel's cleanliness and hygiene standards as a unique selling point.

•Actively participate in management meetings, providing input and insights to improve overall hotel operations.

Guest Satisfaction and Problem Resolution:

•Monitor guest satisfaction levels through surveys, feedback, and online reviews.

•Address any concerns or complaints promptly, taking necessary actions to resolve issues and prevent recurrence.

•Implement guest-centric initiatives and special programs to enhance the overall guest experience.

•Remember, as an Executive Housekeeper, your role goes beyond ensuring cleanliness; you contribute to the hotel's success by maintaining high-quality standards, managing resources efficiently, and creating a positive work environment for your team.

#LI-JG1

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Housekeeping and Laundry

Title: Executive Housekeeper - Hampton Inn and Suites Puerto Rico

Location: null

Requisition ID: HOT09JN7

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com