Seasonal Concierge - Hilton Motif Seattle

Profile

A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care

Process and deliver messages for guests

Retrieve mail, small packages and facsimiles for guests as requested

Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests

Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Register VIP guests, as needed

Promote Company marketing programs and distribute printed materials, as needed

What are we looking for?

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.

Ability to listen effectively, to speak and write English clearly.

Ability to access and accurately input information using a moderately complex computer system.

Ability to stand, walk and/or sit and continuously perform essential job functions.

Learning and visual ability to observe and detect signs of emergency situations.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The hourly rate is $21.00 - $21.50 and is based on applicable and specialized experience and location.

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:

Medical Insurance Coverage – for you and your family (when you avg 80 hours a month) .

Vision, dental, life and disability insurance

Mental Health Resources

Best-in-Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours per year

Supportiveparental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate).

Go Hilton travel discount program: 100 nights of discounted travel per calendar year

Matching 401(k)

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Access to your pay when you need it through DailyPay

Other Compensation

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Front Office Upselling Incentive Program – Commission based program paid out bi-weekly and is based on upsell generated revenue. Revenue is calculated at time of guest check-out. Upsell revenue includes; room type upgrades, early check-in fee, and late check out fees. Commission is calculated as follows:

Late check-outs and early check-in earns 10% commission

Upsell revenue earns 15% commission

Complimentary meals in the cafeteria while on shift

Job: Guest Services, Operations, and Front Office

Title: Seasonal Concierge - Hilton Motif Seattle

Location: null

Requisition ID: HOT09GL7

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com