Service Assistant

Profile

Description

Title: Service Assistant

Status: Part Time / Non-Exempt

Purpose/ Summary:

To assist servers in providing exceptional service while maintaining dining room cleanliness and clearing and setting table within 2 minutes.

Duties & Responsibilities:

Service Execution

o Perform station opening/closing duties each shift

o Set up/break down and continual maintenance of Service beverage areas

o Restock glassware in service area and bar area

o Restock ice

o Polish silverware used in silverware roll-ups

o Roll silverware

o Clear and clean all plates and glassware from tables

o Reset tables in a timely manner to ensure all guests can be sat within 2 minutes of the last table leaving ( worded strange)

o Ensure tables are being set according to BJ’s guidelines for tables, booths and bar tops

o Make sure the chairs and floors around tables are clean

o Bring all dishware to the dishroom

o Help ensure that plate ware decoy system is being followed in dish room

o Maintain continuous restroom checks

Operational Execution

o Assists with pre-clearing plates at tables

o Assists with beverage refills

o Assists with wrapping of leftover food following BJ’s wrapping procedures

o Strong understanding of Clearer and Setter responsibilities

o Strong understanding of “Zoning” as it applies to Service Assistant job duties

o Strong understanding of financial responsibilities with breakage

o Notifies manager of any problems with equipment or breakage that would affect the supply of necessary items for service

o Notifies the manager of any guest complaints no matter how small it may seem

o Able to prioritize

o Maintain personal health and sanitation standards

o Review work procedures and operational problems in order to determine ways to improve service, performance and safety.

o Maintain clean uniform and understands that he/she is always on stage

o Attendance in mandatory meetings , training and workshops

o Ensure 100% compliance with all Company policies and laws, including health and safety standards

o Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service

Necessary Skills and Requirements:

o Must be 18 years of age

o Ability to work in a fast paced environment

o Experience working in a team orientated environment

o Knowledge of principles for dealing directly with the public

o Ability to read and understand information and ideas presented in writing

o Good communication skills

o Ability to absorb and retain information quickly

o Essential hand/eye coordination

o Mature judgment in handling all matters

o Excellent organization and problem solving skills

o Standing and walking during entire 8 hour shift

o Reaches, bends, stoops, lifts

o Must have the ability to lift up to 60 pounds in weight on a semi regular basis

o Ability to speak, read and write English

Proof of eligibility to work in the U.S. required.

Equal Opportunity Employer

BJ’s Restaurants, Inc. participates in E-Verify.

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Company info

Bj's Restaurants Inc
Website : http://www.bjsbrewhouse.com