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Job Details

Front Desk Admin

Company name
Zuora Inc.

Location
Redwood City, CA, United States

Employment Type
Full-Time

Industry
Hospitality

Posted on
Aug 19, 2021

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Profile

\u003cp\u003e\u003cstrong\u003eOUR VISION: THE WORLD. SUBSCRIBED.\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eCustomers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eIn the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eOur vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book \u003c/span\u003e\u003ca href=\https://www.zuora.com/subscribed/author/\\u003e\u003cspan style=\font-weight: 400;\\u003eSubscribed\u003c/span\u003e\u003c/a\u003e\u003cspan style=\font-weight: 400;\\u003e).\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTHE TEAM\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eWorkplace Resources is a highly trusted team, responsible for providing an incredible experience for our ZEOs. We create and support offices that look good, initiatives that feel good, and programs that do good for Zuora and our community. As a lean team of creative and innovative workplace champions, we work closely to understand the needs of our ever evolving workforce so we can continue to drive collaboration, promote learning, and nurture our ZEO culture across our offices. Having recently won our internal Z-Awesome awards for our new HQ build-out, there’s no shortage of energy and drive with this team!\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eYOUR MISSION:\u0026nbsp;\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eAs a Front Desk Administrator in our Headquarters located in Redwood City, you are essential to the operation of a friendly, customer-focused, and professional office, currently home to over 300 ZEOs. You will maintain the office environment and ensure the office remains running smoothly, is organized, and that everyone has what they need to be successful in their roles. You will be the first person anyone sees when they walk into the office each day and you want to leave a great lasting impression.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eTHE OPPORTUNITY (AKA: Why you want this role over any other out there)\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eThere’s never been a more interesting and critical time for the Workplace Resources team at Zuora as we prepare to re-enter our offices and envision the new working landscape. This is an opportunity to be a warm and friendly team member while collaborating with an awesome team to keep our ZEOs energized and successful.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eHOW YOU’LL CONTRIBUTE\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eSupport employees and visitors in-office\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eGreet and direct visitors in a professional, friendly, and hospitable manner\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eManage shipping and receiving for the office and retrieve, sort and distribute incoming mail\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eOrder meals and coordinate food deliveries for other teams in the organization\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eEnhance the energy and connection of employees\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eHelp organize and/or support office events, both virtually and in-person\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eWork collaboratively within the rest of the Workplace Resources team\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eContribute to initiatives to enhance the experience of our ZEOs\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eMaintain a safe, clean, and organized office\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003e\u003cspan style=\font-weight: 400;\\u003eTake pride in the appearance of the office and make it friendly for our employees and guests\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\font-weight: 400;\\u003eHelp ensure COVID-related safety measures are in place\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\font-weight: 400;\\u003eMaintain adequately stocked office supplies, restock paper and copy machine products, and general upkeep of office equipment\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\font-weight: 400;\\u003eCommunicate with building management for any urgent facilities needs\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\font-weight: 400;\\u003eCommunicate and schedule on-site deliveries\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli\u003e\u003cspan style=\font-weight: 400;\\u003eBe a member of the emergency response team\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eWHAT YOU’LL NEED TO BE SUCCESSFUL\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eInterpersonal skills, supported by excellent written and oral communications skills\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eDemonstrated ability to interact effectively with a wide variety of people\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eExtremely proactive with a strong willingness to provide thoughts on ways to improve processes\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eAbility to prioritize tasks and complete goals with direction from supervisor\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eMust be customer service oriented\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eA positive, can do attitude with a willingness to try new things\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eKnowledge of MS Office (Word, Excel, Chrome, Outlook) and G Suite Apps\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eAbility to learn new software programs; familiarity with Zoom (or other VC systems) preferred\u0026nbsp;\u003c/span\u003e\u003c/li\u003e
\u003cli style=\font-weight: 400;\\u003e\u003cspan style=\font-weight: 400;\\u003eAbility to lift 15 - 20 pounds\u003c/span\u003e\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eABOUT ZUORA \u0026amp; OUR “ZEO” CULTURE\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eZuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eAt Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work.\u003c/span\u003e \u003cspan style=\font-weight: 400;\\u003eIn addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eTo learn more visit \u003c/span\u003e\u003ca href=\http://www.zuora.com/\\u003e\u003cspan style=\font-weight: 400;\\u003ewww.zuora.com\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eZuora
is proud to be an Equal Employment Opportunity Employer.\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eThink, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eZuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cspan style=\font-weight: 400;\\u003eWe encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e
\u003cp\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c/p\u003e}

Company info

Zuora Inc.
Website : http://www.zuora.com

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