When running a restaurant, the customer’s satisfaction is the top priority. If the customer is not satisfied, the goodwill on the market of the restaurant goes down. So to look after their customers as well as their goodwill, the General Manager or the assistant restaurant manager come into the picture. The main task of the assistant hospitality manager is to aid the manager in all the operations that are carried out by him. This is done with the intention to provide the best hospitality services to the customers. He is required to follow all the instructions given to him by the manager. He also has to watch over the working of the kitchen, and he reports any problems if they occur directly to the manager. The assistant manager acts like a mediator between the employees, customers, and the general manager himself. The assistant manager is also in charge regarding the training and development of the staff.
The assistant manager also has to watch over the purchases that need to be done in the restaurant, be it for the ingredients or for the ambience. His responsibility doesn’t end here. He has to collaborate with the chefs and waiters and he also solves any disputes that arise. He also is personally involved in the selection process of all the employees. In case the manager is not available, the assistant manager is at that point the one to head all the working of the restaurant. He also has to look after the cash register and keep a detailed record of the inflow of cash. He is also required to find new ways to attract customers by offering the best deals on the market, as well as the best quality of food with reasonable prices. For the above task he has to watch carefully as to what his competitors are offering. He also has to be very polite and discreet while dealing with customers who are not happy. He also has to look into any repair that is needed in the restaurant.
The hospitality manager job is a very interesting job. At the same time, it is a very demanding job. The manager is expected to be on his feet all the time. A little too much leniency can cause the loss of a customer to the restaurant. The hospitality jobs salaries are very good. But everything comes with a price, and hospitality managers need the skills that are required. These include being very vigilant, having a creative thought process, being able to work for hours at a stretch, being communicative, and most of all, being patient. The managers also have to be well dressed all the time. Any untidiness is not accepted. The qualification required for hospitability management jobs is a graduate degree in hospitality management. One cannot enter the hospitality industry with a good post without experience. So before becoming a manager, the proper experience has to be undergone.
Thus, even though hospitality job opportunities are everywhere, many hospitality jobs are synonymous with a huge amount of work, and the job of hospitality manager can be very exhausting. But for those who love to work and serve, a job in the hospitality industry is just the right job.
